Privacy Policy

01Who we are

Krush It ("Krush It", "we", "us") is a marketing agency based in Vancouver, British Columbia. We design websites, logos and brands, and create social media content for businesses.

This policy explains what personal information we collect through krush.it.com, our client login and our services, and how we use and protect it. We follow British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Our privacy contact is Clint Carleton, at hello@krush.it.com.

02What we collect

• Contact details. Your name, email address, phone number and business name when you book a call, send us a message or fill in a form.
• Project materials. If you become a client, the content you give us to build your site or brand: logos, photos, copy, reviews, service descriptions, social media handles and domain details.
• Billing information. Your billing name and address, and your invoice and subscription records. Card payments are handled by Stripe. We never see or store your full card number.
• Account information. If you use our client login, the email address and details needed to sign you in.
• Technical information. Basic data such as pages visited, browser and device type, and approximate location from your IP address, collected through server logs and privacy-focused analytics.
• Communications. Emails, messages and notes from our calls with you.

03How we use it

• To reply to your enquiries, prepare quotes and run our calls.
• To design, build, host and maintain your website, logo, brand and content.
• To invoice you, collect payment and keep the financial records the law requires.
• To send you service messages, such as previews, receipts and hosting notices.
• To send you news and offers, only if you have agreed. Every message has an unsubscribe link, and you can opt out at any time.
• To keep our website secure and to understand how it is used so we can improve it.
• To meet our legal obligations.

We do not sell your personal information.

04Who we share it with

We share information only with the companies that help us run Krush It, and only as far as they need it to provide their service:

• Stripe for payments and billing.
• Supabase for the database that holds our intake and project records.
• Formbricks for intake forms.
• Resend for sending email.
• Cloudflare for domain name services, content delivery and security.
• Our own servers, which host client websites.

We may also disclose information when the law requires it, to protect our rights or safety, or as part of a sale or reorganization of our business. In that case the new owner must honour this policy.

05Where your information is stored

Some of our service providers store or process information outside Canada, including in the United States. Your information may therefore be subject to the laws of those places, including laws that allow courts and authorities to access it. If you have questions about this, contact us using the details below.

06Cookies and analytics

Our marketing pages do not use advertising or cross-site tracking cookies. Our client login and billing portal use essential cookies and similar storage to keep you signed in and to protect your account. We may use privacy-focused analytics that count visits without following you across other websites.

07How long we keep it

• Enquiries and intake records: 24 months after our last contact with you, unless you become a client.
• Client project files and site content: while your hosting is active, and for 30 days after you cancel, in line with our backup period.
• Invoices and financial records: as long as tax and accounting law requires, generally six years.

After that we delete the information or make it anonymous.

08How we protect it

We use reasonable safeguards, including encryption in transit, access controls, a secrets vault for credentials and nightly backups. No system is perfectly secure. If you think your information has been put at risk, tell us right away.

09Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct information that is wrong or out of date;
• delete your information, subject to the records we must keep by law; and
• stop sending you marketing messages, or withdraw a consent you gave us.

Email hello@krush.it.com. We aim to respond within 30 days. We may need to confirm your identity first.

10Complaints

Please contact us first so we can try to fix the problem. If you are not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

11Children

Our services are for businesses and are not directed at children. We do not knowingly collect personal information from children.

12Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will tell you by email or with a notice on our website.